Delete Your Account

This page is for Capturly Pro users who have created an account to access premium features including online collaboration features.

Free users without an account: If you use Capturly without signing in, no personal data is stored on our servers. Simply uninstall the app to remove all local data from your device.

You can request deletion of your Capturly account using any of the following methods:

When you request account deletion, the following data will be permanently removed from our servers:

• Your account profile (email address, name, profile information)
• Authentication credentials and login sessions
• Subscription and billing history
• License keys associated with your account
• App preferences and settings synced to your account
• Usage analytics tied to your account
• Support tickets and communication history
• Any WebRTC session metadata from online collaboration features

The following data is stored locally on your device and is not affected by account deletion:

• Audio and video recordings – All recordings are stored locally on your device and are never uploaded to our servers
• Local app settings – Device-specific preferences stored on your computer or mobile device
• Exported files – Any files you have exported or saved to your local storage

To remove local data, uninstall the Capturly app from your device.

• Account data: Deleted within 30 days of your request being processed
• Backup systems: Data may persist in encrypted backups for up to 90 days before being permanently purged
• Legal obligations: Certain financial records may be retained for up to 7 years as required by tax and accounting regulations
• Anonymized analytics: Aggregated, non-identifiable usage statistics may be retained indefinitely for product improvement

We aim to process all account deletion requests within the following timeframes:

• Acknowledgment: Within 48 hours of receiving your request
• Account deactivation: Within 7 days
• Complete data deletion: Within 30 days

You will receive email confirmation once your account has been deleted.

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access (Art. 15): Request a copy of all personal data we hold about you
• Right to Rectification (Art. 16): Request correction of inaccurate personal data
• Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten")
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format
• Right to Object (Art. 21): Object to processing of your personal data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@capturly.app

Before requesting account deletion, please consider:

• Active subscription: If you have an active Pro subscription, it will be cancelled. No refunds are provided for partial billing periods.
• License keys: Any license keys associated with your account will be deactivated and cannot be recovered.
• Local recordings: Your recordings are safe on your device, but ensure you've backed up any important files before uninstalling the app.
• Re-registration: You may create a new account in the future, but your previous data and subscription history cannot be restored.

If you have questions about account deletion or need assistance, contact our privacy team:

We typically respond within 1-2 business days.